Household waste management requires good local knowledge and good customer service. Ecomond's TCS system has made drivers work more flexible as the driver finds customer locations easily with the map application, and the task reports are handled electronically. When surprising and unpredictable situations cause changes in the performance of tasks, the drivers are able to quickly report this to Jätekukko customer service with the help of the TCS system, including direct SMS messages to the customers.

From a logistical point of view, the TCS system for waste bins and customer properties is of crucial importance in situations where a contractor or a single truck driver changes. By using the TCS-system, new drivers will find the waste containers more easily. Over the years, collected data has also been supplemented with more detailed driving instructions. These instructions will remain in our system when the contractor or driver changes", says Teija Forsman, Jätekukko's Logistics Manager

The organization of transport and the good utilization rate of the equipment are the most important cornerstones of effective waste management. It also generates significant savings. TCS system optimization features will provide you with the most effective collection routes and if there are any sudden changes, the TCS system will take this into account very quickly. This requires intelligence from the system, but also the many years of co-operation with Jätekukko helps.

"Customer Service and Customer Experience Improvement are Ecomond's future development targets and are aimed at improving customer communication in everyday situations. In the future, the TCS system will make it possible for the customer to communicate with the waste management service provider on their mobile phone through an easy-to-use application, " says Ecomond Oy's Managing Director Kari Pehkonen.